FAQ

1 Tips to measure your dog

It is important to take the measurements of your dog to determine the size of a clothing or an accessory.

Ideally, the measurements must be taken with a tailor’s tape.

Back length (1)

  • To measure its length back, your dog must stand upright and straight.
  • Measure along the spine from the base of the neck to the start of the tail.

Neck (2)

  • Measure your dog's neck at the level of his collar.
  • Be careful not to overtighten, so as to place one finger between the neck and the measure tape.

Chest (3)

  • Measure the widest part of the chest, just behind the two front legs.
  • Be careful not to overtighten, so as to place one finger between the chest and the measure tape.

2 Washing recommendations for our wools

Each of our wools have gone through a washing test.

For all Pollux & Pénélope sweaters, we recommend a first cold hand wash before proceeding to machine wash, wool program 30° only.

    • Hand washing
    • Machine wash, wool program
    • Do not tumble dry
    • Dry flat
    • Do not iron
    • Dry cleaning

3 Washing recommendations for our coats

All our coats are machine washable, delicate program, 30° maximum

    • Machine wash, wool program
    • Do not tumble dry
    • Do not iron

4 Maintenance tips for leather accessories

The leather used for the Pollux & Pénélope collars and leashes has a natural tendency to darken over time. In contact with the dog's hair, hands and pollution, it may become clogged.

  • Slightly soak a piece of cotton with universal colorless cream for leather (Saphir).
  • Rub homogeneously the entire surface of the leather and then polish with another clean piece of cotton.

Be careful not to overload the cotton with cream.

5 Shipping Time

  • For products in stock: Orders are processed from Monday to Friday within 24 hours following reception of the payment.
    (excluding bank holidays and holidays of Pollux & Pénélope).
  • Items that are not in stock require a period of manufacture and delivery that are precised on product pages and in the order confirmation sent by Pollux & Pénélope.

WARNING: orders placed during the weekend or a bank holiday will only be shipped the following business day.

6 Delivery Time

Delivery is made by mail:

  • France: Within 48H.
  • Europe: Between 3 to 5 business days.
  • Rest of the World: Between 5 to 10 business days.

You may contact us to learn more about polluxandpenelope.com, section Contact.

7 Tracking of order

You will automatically receive an email with the tracking number Colissimo (French Post).
This number allows you to track your package on www.colissimo.fr.


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