FAQ

1 Tips to measure your dog

It is important to take the measurements of your dog to determine the size of a clothing or an accessory.

Ideally, the measurements must be taken with a tailor’s tape.

Back length (1)

• To measure its length back, your dog must stand upright and straight.
• Measure along the spine from the base of the neck to the start of the tail.

Neck (2)

• Measure your dog's neck at the level of his collar.
• Be careful not to overtighten, so as to place one finger between the neck and the measure tape.

Chest (3)

• Measure the widest part of the chest, just behind the two front legs.
• Be careful not to overtighten, so as to place one finger between the chest and the measure tape.

2 Washing recommendations for our wools

Each of our wools have gone through a washing test.

For all Pollux & Pénélope sweaters, we recommend a first cold hand wash before proceeding to machine wash, wool program 30° only.

• • 
  • Hand washing
• • 
  • Machine wash, wool program
• • 
  • Do not tumble dry
• • 
  • Dry flat
• • 
  • Do not iron
• • 
  • Dry cleaning

3 Washing recommendations for our coats

All our coats are machine washable, delicate program, 30° maximum

• • 
  • Machine wash, wool program
• • 
  • Do not tumble dry
• • 
  • Do not iron

4 Maintenance tips for leather accessories

The leather used for the Pollux & Pénélope collars and leashes has a natural tendency to darken over time. In contact with the dog's hair, hands and pollution, it may become clogged.

• Slightly soak a piece of cotton with universal colorless cream for leather (Saphir).
• Rub homogeneously the entire surface of the leather and then polish with another clean piece of cotton.

Be careful not to overload the cotton with cream.

5 Shipping Time

• For products in stock: Orders are processed from Monday to Friday within 24 hours following reception of the payment.
  (excluding bank holidays and holidays of Pollux & Pénélope).
• Items that are not in stock require a period of manufacture and delivery that are precised on product pages and in the order confirmation sent by Pollux & Pénélope.

WARNING: orders placed during the weekend or a bank holiday will only be shipped the following business day.

6 Delivery Time

Delivery is made by mail:

• France: Within 48H.
• Europe: Between 3 to 5 business days.
• Rest of the World: Between 5 to 10 business days.

You may contact us to learn more about polluxandpenelope.com, section Contact.

7 Tracking of order

You will automatically receive an email with the tracking number Colissimo (French Post).
This number allows you to track your package on www.colissimo.fr.