FAQ
1 Tips to measure your dog
It is important to take the measurements of your dog to determine the size of a clothing or an accessory.
Ideally, the measurements must be taken with a tailor’s tape.
Back length (1)
- To measure its length back, your dog must stand upright and straight.
- Measure along the spine from the base of the neck to the start of the tail.
Neck (2)
- Measure your dog's neck at the level of his collar.
- Be careful not to overtighten, so as to place one finger between the neck and the measure tape.
Chest (3)
- Measure the widest part of the chest, just behind the two front legs.
- Be careful not to overtighten, so as to place one finger between the chest and the measure tape.
2 Washing recommendations for our wools
Each of our wools have gone through a washing test.
For all Pollux & Pénélope sweaters, we recommend a first cold hand wash before proceeding to machine wash, wool program 30° only.

- Hand washing

- Machine wash, wool program

- Do not tumble dry

- Dry flat

- Do not iron

- Dry cleaning
3 Washing recommendations for our coats
All our coats are machine washable, delicate program, 30° maximum

- Machine wash, wool program

- Do not tumble dry

- Do not iron
4 Maintenance tips for leather accessories
The leather used for the Pollux & Pénélope collars and leashes has a natural tendency to darken over time. In contact with the dog's hair, hands and pollution, it may become clogged.
- Slightly soak a piece of cotton with universal colorless cream for leather (Saphir).
- Rub homogeneously the entire surface of the leather and then polish with another clean piece of cotton.
Be careful not to overload the cotton with cream.
5 Shipping Time
- For products in stock: Orders are processed from Monday to Friday within 24 hours following reception of the payment.
(excluding bank holidays and holidays of Pollux & Pénélope). - Items that are not in stock require a period of manufacture and delivery that are precised on product pages and in the order confirmation sent by Pollux & Pénélope.
WARNING: orders placed during the weekend or a bank holiday will only be shipped the following business day.
6 Delivery Time
Delivery is made by mail:
- France: Within 48H.
- Europe: Between 3 to 5 business days.
- Rest of the World: Between 5 to 10 business days.
You may contact us to learn more about polluxandpenelope.com, section Contact.
7 Tracking of order
You will automatically receive an email with the tracking number Colissimo (French Post).
This number allows you to track your package on www.colissimo.fr.