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You have the possibility to obtain a refund for all products ordered on the site www.polluxandpenelope.com during 15 (fifteen) days following the date of receipt of the products. (We only practice the refund and not the exchange of products ordered).
To return and get a refund for products ordered, simply send a parcel to the address below:
Pollux & Pénélope
Returns & Refunds
6 rue Croix des Petits Champs
(France)As well as the return form duly completed: return form to download in PDF.
Returns will be at your costs. Upon receipt and after inspection of the returned item(s), there will be a refund of the returned products within a maximum period of 10 days. The refund will be processed by a credit to the cardholder’s account or your PayPal account (depending on the mean of payment used at the time of purchase).