Payment and delivery

Payment

The means of payment accepted on the polluxandpenelope.com website are:

Paypal

  • WITH YOUR PAYPAL ACCOUNT: If you have a PayPal account or want to open one during your purchase on polluxandpenelope.com:
    1. S&Select the PayPal payment method on the website polluxandpenelope.com
    2. You are then redirected to the PayPal website requiring to identify you
    3. Validate your payment on PayPal website
  • CREDIT CARD VIA PAYPAL EVEN WITHOUT PAYPAL ACCOUNT: If you do not have a PayPal account you can still pay by credit card through PayPal.
    1. Select credit card PayPal payment method on the Paypal invoice Pollux & Pénélope sent you
    2. You are then redirected to the PayPal website requiring to identify you
    3. Click on the link "Do not have a PayPal account"
    4. Validate your payment with the card of your choice: Blue Card, Visa, Mastercard, American Express, Discover, Carte Aurora, Cofinoga / Pribilège, 4 stars

Shipping cost

  • France: 9,60€
  • European Union and Switzerland: € 15.60
  • Eastern Europe countries (non-EU), Norway, the Maghreb: € 18.70
  • Canada, USA, Asia, Middle East: € 27.30
  • Rest of the World: € 31.45

Pollux & Pénélope is not responsible, nor can be held responsible if customs charges are to be applied in the country of delivery.

Shipping time

  • For products in stock:

    Orders are processed from Monday to Friday within 24 hours following receipt of the payment.
    (excluding bank holidays)..

  • Items that are not in stock require a period of manufacture and delivery that are listed on product pages and in the order confirmation sent by Pollux & Pénélope.

WARNING: orders placed during the weekend or bank holiday will be shipped the following business day.

Delivery Time

Delivery is then made by mail:

  • France: within 48H.

    An email with the Colissimo tracking number is sent to you upon confirmation of shipment.

  • Europe: Between 3 to 5 days.

  • Rest of the world: Between 5 to 10 days.

You can contact us to learn more about polluxandpenelope.com, section Contact.


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