Payment & delivery

Payment and delivery

The means of payment accepted on the polluxandpenelope.com website are:

WITH YOUR PAYPAL ACCOUNT: If you have a PayPal account or want to open one during your purchase on polluxandpenelope.com:
1. S&Select the PayPal payment method on the website polluxandpenelope.com
2. You are then redirected to the PayPal website requiring to identify you
3. Validate your payment on PayPal website
CREDIT CARD VIA PAYPAL EVEN WITHOUT PAYPAL ACCOUNT: If you do not have a PayPal account you can still pay by credit card through PayPal.
1. Select credit card PayPal payment method on the Paypal invoice Pollux & Pénélope sent you
2. You are then redirected to the PayPal website requiring to identify you
3. Click on the link "Do not have a PayPal account"
4. Validate your payment with the card of your choice: Blue Card, Visa, Mastercard, American Express, Discover, Carte Aurora, Cofinoga / Pribilège, 4 stars

Pollux & Pénélope is not responsible, nor can be held responsible if customs charges are to be applied in the country of delivery.

For products in stock:
Orders are processed from Monday to Friday within 24 hours following receipt of the payment.
(excluding bank holidays)..
Items that are not in stock require a period of manufacture and delivery that are listed on product pages and in the order confirmation sent by Pollux & Pénélope.

WARNING: orders placed during the weekend or bank holiday will be shipped the following business day.

Delivery is then made by mail:

France: within 48H.
An email with the Colissimo tracking number is sent to you upon confirmation of shipment.
Europe: Between 3 to 5 days.
Rest of the world: Between 5 to 10 days.

You can contact us to learn more about polluxandpenelope.com, section Contact.